How to: tutorial
How can I start
Enjoying a guppy ride is nice and easy.
Follow these simple steps and start driving!
free app here
Register online from the app.
You just need:
• driving licence
• credit card
Follow the steps and complete the registration.
Now you can choose from a whole fleet of electric vehicles! Book the car that suits you best. You have 20 minutes to get to your car, open it and start your trip.
Move at will. Do you need to do a stopover but want to keep the same car? Just turn on the standby mode to ensure it is unavailable for other users.
Once you reach your destination, park the car within a guppy area and end your trip. Parking costs are included.
To sign up for guppy and start using the service, you just need to download the app.
Once you had downloaded, you need to sign up as a user from the app.
As a general rule, users do not have to charge vehicles. Our emergency team keep them charged and cleaned for you.
However, if you want to charge it for a long trip, all we recommend to you to plan your route and localize some charging stations where you can charge your guppy.
To charge the vehicle, use the charging cable that you will find in the trunk. When the charge cames to an end, remember: hand back the cable to the trunk.
guppy area and guppy points
Check the complete map with the parking areas and the exclusive guppy parking points. Remember that you can move freely, these are only to start /end your trip.
Thanks to the maximum daily rate, whatever you do, you will never pay more than maximus daily rate. The app will automatically apply this rate, you do not need to activate it.
This means that as soon as you reach that price of consumption, you will continue to use our service freely without paying more for it in those 24 hours. Keep in mind that, having this rate active, if your rental exceeds 24 hours, the next day’s hours will automatically be charged as a full day. For example, a 30-hour rental will count as 2 days.
You can use the guppy balance to pay this rate.
You just need to start the rent like always, without any reservations.
If you are going to the airport: go to AENA parking, take the ticket of the machine from the barrier of the parking and leave it somewhere inside the car.
Go out of the guppy, lock it and end the trip.
If you are coming back from the airport: take the ticket you will find inside the car and pay it. Please, take the confirmation ticket from the machine and add it in the app when you finished your trip.
The parking price will be deducted from the rent cost and, if it is higher, that money will be added as guppy money.
guppy for business
To sign up for guppy and start using the service, you just need to go to “guppy for business” section on our website and click on “Company not registered. I want to register”. Fill the form with data about your business and choose a payment method: card or direct debit.
After sending us the form, you will receive a confirmation mail.
To modify any personal data, access “My profile” tab of the app and modify what is necessary from the “Personal data” tab.
If you need to modify some data not editable, please, contact to our Customer Service on 649 210 756 or send an e-mail to firstname.lastname@example.org
No, they can’t. The person who is making the rental is the only one authorised to drive the vehicle. If you want to change the driver, the current user has to finish the trip and the new driver starts a new trip or share the rent with the other user. Choosing this option all users who are sharing the rental can drive while this rent was active.
Each user account is personal and non-transferable. The user is responsible for any event that occurs during the use of his account.