Pricing Policy and economic conditions
Valid from July 3, 2023
The user will pay the prices, rates and costs in force and linked to the services, which can be observed, at any time and prior to subscribing a rental, in the guppy app that has been downloaded to their mobile. Users are reminded that the prices, rates and costs linked to the services are subject to unilateral modifications by guppy.
Prices, rates and costs of the service will be those applicable to each effective subscription of a rental contract with a user. These prices, rates and costs may vary depending on the circumstances of the provision of the service.
Prior to the effective subscription of the contract, the price per kilometre, route, minute or hour applicable to that specific contractual relationship will be displayed in the app, within the different modalities included in the services. Guppy guarantees that users will be aware, without having to deploy any additional behaviour, at the mere start of the application, of all prices, costs and rates that will be applied to them at all times, prior to the subscription of the contract. The prices are final prices, which include the legally applicable VAT. Payment by users will be made automatically at the end of each contractual relationship through the procedure that guppy deems applicable at all times, except in the case of the “All Day” rate (see its specific conditions).
Rate “On the go!”
This is a rate based on the distance travelled during the rental.
At this rate, you do not pay until the end of the rental (in the case of a daily maximum, check the “All Day” rate section).
Rate “On hold!”
This is a rate based on the distance travelled during the rental.
At this rate, you do not pay until the end of the rental (in the case of a daily maximum, check the “All Day” rate section).
Rate “All Day”
This is a rate that limits the maximum amount taxed on rentals included in 24-hour blocks. For example, if your rental starts at three in the afternoon on Tuesday, it lasts until three in the afternoon on Wednesday.
Thanks to the maximum daily amount, no matter how far you travel in those twenty-four hours, you will never pay more than that amount per day. The guppy app will automatically apply this rate, without having to activate it.
This means that, as soon as you reach said amount of consumption in your daily rentals, you will continue to freely use our service, without paying more for it in the time remaining until you complete the twenty-four-hour rental period. Keep in mind that, if your rent exceeds those first twenty-four (24) hours, the expense will be calculated globally, not by independent days.
This rate includes:
- Kilometres and minutes of stand-by, unlimited, in 24 hours
- Change of vehicle as many times as you want. The one-day rental does not mean that you have to limit your use to a single vehicle, you can change it freely
- Our exclusive parking spaces
The “All Day” rate or maximum daily amount must be paid at the end of each twenty-four-hour period after the start of the rental. Even when the user is going to use the vehicle for several days in a row, he/she must pay the maximum daily amount at the end, on each occasion, of the corresponding twenty-four-hour period.
Rate “Between provinces”
Interprovincial extra fee.
If you want to finish in a different province than the one you started, the interprovincial extra will be applied to your rental, except that the guppy that you are using is from the destination province. The province of the vehicle can be checked on the back of the vehicle, in its vehicle code, with the Initial-Initial-Number format. The first initial is the province of the vehicle (A-Asturias, C-Cantabria, etc).
If you end a rental in a province other than the one of origin, guppy is not responsible for the availability of the same vehicle to return to the original province.
Deposit
guppy reserves the right to require a deposit as a condition for the rental and use of certain vehicles, to prevent potential damages that may occur to the vehicles, as well as to safeguard against potential non-payment by a user. This deposit will consist of a pre-authorization of a card charge [money hold], with a variable amount depending on the circumstances of the specific vehicle, and it will be reflected in the app at all times, prior to subscribe to a rental. Therefore, it will always be known to the user before using the specific vehicle.
This pre-authorization of card charge or money hold will have a duration of seven days, and its specific conditions are as follows:
• Taking into account the 7-day duration of the preauthorization or deposit, if a user rents another vehicle that requires a deposit within that time period, guppy will verify if the user has an active pre-authorization, and:
o If there are more than 5 days remaining until the first pre-authorization or deposit expires, guppy will not issue a new pre-authorization.
o If there are fewer than 5 days remaining until the first pre-authorization expires, guppy reserves the right to cancel the first pre-authorization and issue a new one with a new duration of 7 days.
• The user will never have more than one pre-authorization of card charge under this concept
• In the case where the user has rented multiple vehicles that require a pre-authorization or deposit, only the pre-authorization or deposit with the highest amount will be applied
If the user does not have sufficient funds to carry out this pre-authorization of card charge or money hold, they will not be able to initiate the rental with that vehicle associated with that deposit amount.
Asturias Airport
Asturias airport offers two possibilities, in terms of pricing:
YOU ARE GOING TO THE AIRPORT AND WANT TO END YOUR RENTAL THERE
Once you arrive at the airport, you will have to go to the AENA general car park and get your entrance ticket, as you would do with any other vehicle.
You must leave the ticket clearly visible on the guppy’s dashboard.
Later, you can check the vehicle and finish the rental.
YOU LAND AT THE AIRPORT AND WANT TO START YOUR RENTAL THERE
Once the rental has started, you must locate the parking ticket on the dashboard and use this ticket to pay the parking fee.
Pick up the payment receipt and upload a photo of it in the app at the end of your rental. The amount of the parking will be subtracted from the cost of your rental and, if the amount is higher than the cost of the rental, the difference will be added to your guppy balance. This will also apply if you start the rental at the Airport and then use the “All Day” rate.
Share/transfer rental
We have incorporated two functions, which we will explain below:
TRANSFER RENTAL
Allows you to transfer an active rental from one guppy user to another guppy user: It is not necessary to finish the first rental and start a second rental in the traditional way, nor is it necessary to be in a guppy point or in a guppy zone to be able to use this function . Each guppy user pays the corresponding proportional part of the rent: user A pays from the beginning of the rent until user B starts the transferred rent; User B pays from the moment he accepts the rental transfer and starts it until it ends.
On the “En route” screen of the app, there is a “Transfer/Share” button that, if clicked on it, generates a PIN, which is different for each of the two functions and that user A [with active rental] has to refer user B [without active rental], who will enter it in the “I have a PIN” section, in the side menu of the app. It is, at this time, when user A’s rental ends and user B’s rental begins.
SHARE RENTAL
It allows to divide the expenses of the trip between all those who travel in the vehicle. In order to use this feature, all of them must be guppy users.
This feature allows all users linked to the same rental to drive the vehicle. Once a shared rental has started between several users, this function cannot be terminated by one of them and continue with the others: the shared rental will be maintained until its complete completion.
The app’s “En route” screen includes a “Transfer/Share” button that, if clicked on, generates a PIN, which is different for each of the two functions and that user A [with the active rental] has to send it to the rest of the users [without active rental], who will enter it in the “I have a PIN” section, in the side menu of the app.
The moment in which user A shares the rental with the rest of the users is indifferent: travel expenses are divided among all of them, and from the beginning of the rental. The same happens in the event that, while the rent is shared, a maximum daily amount is reached.
Charging points
Through the app, users can find the locations of different Charging Points (CPs) for electric power and carry out the recharge of the guppys, through our same app, at those mentioned CPs.
Prices, rates and costs of the service will be applicable to each individual user for the effective electric power recharge, carried out at those CPs. Such prices, rates and costs may vary depending on the circumstances of service provision.
Prior to the effective recharge of electric power, the applicable price for that specific contractual relationship will be displayed in the app. guppy guarantees that users will be aware, without having to engage in any additional behaviour beyond the mere initiation and continuation of the app’s scheme or flow of operation, of all prices, costs and rates that will be applied to them at all times, prior to the effective recharge of electric power. The prices are final prices, including the legally applicable VAT. Payment by users will be made automatically at the end of each contractual relationship through the procedure that guppy deems applicable at any given time.
Certain vehicles have the ability to connect to smart chargers, where the battery charging process starts automatically without any action required from the user to physically connect the vehicle for charging. The location of these smart chargers will be displayed in the guppy app, along with the applicable rates at any given time. Users who rent such vehicles with automatic charging capability explicitly acknowledge this situation and agree that the vehicle will start charging the battery automatically at the price determined in the guppy app, even if there has been no explicit action by the user to initiate the charging process
guppy acts as a mere intermediary between the end user and the company that owns the Charging Points, and therefore, guppy is exempt from any liability arising from the operation of these Charging Points, as well as any inconvenience that may be caused by these Charging Points.
Saving coupons
Savings bonus are prepaid credit packages that allow you to obtain discounts on the use of our vehicles. The money that a user has available after purchasing a savings bond is called “guppy balance“.
Generally, the higher the bonus purchased, the more money will be added to the user’s balance per guppy, free of charge. For example, if you buy a savings bond of 100 euros, we would add another 50 euros to your balance and you would have a total of 150 euros available to use on our platform.
The user will pay the prices of the savings bonds that can be observed, at any time and prior to their purchase, in the guppy app that has been downloaded to their mobile. Users are reminded that prices are subject to unilateral modifications by guppy and that they may vary depending on the circumstances in which the service is provided.
The guppy balance has an expiration of one year. If, before the end of that period, you buy a new bonus, the validity date of your guppy balance is extended to another year. If you do not spend the bonus or guppy balance in that year, the balance is forfeited.
In this case, you pay at the time you acquire the bonus and, as you move in guppy, the balance of said bonus is subtracted from your account.
Charges for additional charges
(Including VAT/+ corresponding VAT)| Registration Fee for the subscription of the contract | €0 |
| Exclusive reservation time for each User, prior to the start of the contract | €0 |
| Payment for expiration of the reservation time without signing a contract | €0 |
| Guppy Customer Service | Guppy Customer Service does not make any additional charge for this service. The calls will have the corresponding cost, according to the rate subscribed with the telephone company contracted by the user |
| Attention to driver identification requirement for traffic violation | €20 |
| Surcharge for minimum battery level (autonomy -50 km) without the need for a tow truck or fast recharging | €40 |
| Surcharge for minimum battery level (autonomy -50 km) with the need for a tow truck or quick recharge | €40 + Invoice from the provider and/or corresponding fee + Surcharge for special operator travel |
| Surcharge for special operator displacement (cause generated by user) within municipalities with a guppy point or guppy zone | €40 |
| Surcharge for special operator displacement (cause generated by user) outside municipalities with a guppy point or zone, but within the Service Zone | €60 |
| Surcharge for special displacement of the operator (cause generated by user) outside municipalities with a point or guppy zone, outside the Service zone | €80 + €0,20/km |
| Surcharge for immobilization of the vehicle to locate lost objects (max. 5 hours) | €15 |
| Surcharge for special cleaning derived from a breach of the Terms and Conditions | €40 |
| Processing expenses, in the (6) following cases: | |
| 1) Traffic fines | €20 |
| 2) Surcharge for towing service or fast mobile recharging and municipal deposit, within the guppy zone or guppy points | €40 |
| 3) Surcharge for towing service or fast mobile recharging and municipal deposit, outside the guppy zone or guppy points | €70 |
| 4) Surcharge for transporting more passengers than those legally authorized | €200 |
| 5) Surcharge for damages to third parties, not covered by our insurance | €40 |
| 6) Surcharge for damage to the guppy vehicle, caused by the user | €40 | Surcharge for recidivism (three times or more) in the same conduct, penalized with a surcharge | €50/recidivism |
| Cost of obtaining a police report, cause generated by the user | According to settlement of the Local Police |
Supply charges
| Traffic fines | Full amount of the fine |
| Charge for towing service or fast mobile recharging and municipal deposit, within the guppy zone or at guppy point | According to the provider’s invoice and/or corresponding rate |
| Charge for towing service or fast mobile recharging and municipal deposit, outside the guppy zone or at guppy point | According to the provider’s invoice and/or corresponding rate |
| Charge for transporting minors without adequate security measures | Amount of the fine |
| Charge for transporting more passengers than those legally authorized | Amount of the fine |
Penalty indemnity clauses
| Cost of damages to any third party, not covered by insurance | Full amount of damages + Processing costs |
| Damage to the guppy vehicle caused by the user | Full amount of the damage + Processing costs |
| Loss of profit or daily cost due to stoppage of the vehicle in the workshop, cause generated by the user | After 10 days of stoppage of the vehicle in the workshop, 25€ per additional day of stoppage |
| Charge for not reporting an accident or not presenting a friendly report | €200 |
| Charge for ending the contract parking the vehicle in private spaces, with limited access by barrier or underground not expressly enabled by guppy (not in stand-by) | €500 |
| Charge for smoking inside the vehicle | €50 |
| Charge for smoking inside the vehicle if, in addition, damage is caused to it or to any of its components | Full amount of damages + €50 |
| Charge for driving vehicles under the influence of alcohol, drugs, medication or any substance that impairs your driving ability and impairs your reflexes | €500 |
| Charge for transporting drugs or psychotropic substances in a guppy | €500 |
| Charge for allowing a third party to drive a vehicle from a User Profile other than the driver’s | €500 |
| Charge for allowing a third party to drive a vehicle from a User Profile that is not that of the driver, causing damage to the vehicle or third parties, or any other type of incident | €500 + The costs of the consequences of such driving |
| Fee for identity theft (creating and/or using a third party’s User Profile) and/or for driving a vehicle without authorization from guppy | €500 |
| Charge for reckless driving | €500 |
| Charge for driving in circumstances that, not being considered reckless driving, are of risk to other traffic users | €200 |
| Charge for speeding or repeating, in various rentals, the legally established speeding | €200 |
| Charge for falsifying documentation or personal data in order to create a User Profile | €500 |
| Charge for trying to transform or modify, in any way, the app or any computer system, including IoT, of the guppy service | €500 |
| Charge for lying to mask, diminish or eliminate one’s responsibility for an incident | €300 |
| Charge for not providing legally required data by guppy following a request from the Public Administration | €200 |
| Charge for transporting objects/animals that impair safety or damage the vehicle | €40 + Damage caused to the guppy vehicle |
| Charge for using guppy as a means to commit crimes | €500 |
| Charge for disabling any security system or modifying the structure of the vehicle without the express acceptance by guppy |
€500 |
| Charge for using guppy for other purposes, such as to participate in street races or speed tests | €500 |
| Charge for using the vehicle for profit: transporting passengers in exchange for a price, transferring the vehicle to another user in exchange for a price, … | €500 |
| Charge for leaving the vehicle open or with the windows open | €40 |
Charge for circulation abroad without guppy authorization | €500 + €1/km from the crossing of the border and until the end of the rental + Special operator displacement |
Total loss:
|
€1.000 + Loss of profit Amount of total loss + Loss of profit |
| Late-payment interest, applicable from the moment the communication of the charge for supplies or for the previous compensation concepts is sent, except when the first claim for payment is addressed | 8% per year |