{"id":8467,"date":"2023-01-12T13:05:10","date_gmt":"2023-01-12T12:05:10","guid":{"rendered":"https:\/\/www.guppy.es\/?page_id=8467"},"modified":"2026-06-15T11:00:27","modified_gmt":"2026-06-15T09:00:27","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.guppy.es\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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Terms and conditions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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TERMS AND CONDITIONS OF SERVICE<\/span><\/p>

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PRE\u2011CONTRACTUAL INFORMATION SUMMARY<\/span><\/u><\/b><\/p>

\u00a0<\/span><\/u><\/b><\/p>

1.- Identity of the trader and contact details.<\/span><\/u><\/b><\/p>

Service Provider:<\/span><\/b>\u00a0<\/span>GUPPY MOVILIDAD SOSTENIBLE, S.L.<\/p>

Tax ID:<\/span><\/b>\u00a0B-67951731<\/p>

Registered address:<\/span><\/b>\u00a0C\/ Gregorio Mara\u00f1\u00f3n N\u00ba 1 Bajo II, 33.203 Gij\u00f3n (Asturias, Espa\u00f1a)<\/p>

General e-mail:<\/span><\/b>\u00a0<\/span>hola@guppy.es<\/span><\/a><\/p>

Legal department e-mail:<\/span><\/b>\u00a0<\/span>legal@guppy.es<\/span><\/a><\/p>

24\/7 customer support:<\/span><\/b>\u00a0<\/span>+34 649 210 756<\/span><\/p>

Website:<\/span><\/b>\u00a0<\/span>www.guppy.es<\/span><\/a><\/p>

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2.- Description of the service.<\/span><\/u><\/b><\/p>

Driverless vehicle rental service billed per kilometre and provided through a mobile App.
Each rental constitutes an\u00a0individual rental agreement<\/span><\/b>, including its own\u00a0specific conditions<\/span><\/b>\u00a0<\/span>(price per km, deposit\/pre\u2011authorisation, range, parking limitations, etc.), displayed\u00a0before starting the rental<\/span><\/b>.<\/span><\/p>

\u00a0<\/span><\/p>

3.- Eligibility and technical requirements.<\/span><\/u><\/b><\/p>

Must be\u00a018 years old<\/span><\/b>\u00a0<\/span>and hold a\u00a0valid driving licence recognised in Spain<\/span><\/b>, pursuant to Art. 21.1 of Royal Decree 818\/2009.<\/span><\/p>

Identity verification:<\/span><\/b>\u00a0<\/span>valid documents and, where applicable, a video selfie with explicit consent.<\/span><\/p>

Technical requirements:<\/span><\/b>\u00a0<\/span>compatible device and sufficient connectivity; mobile data costs are borne by the User.<\/span><\/p>

\u00a0<\/span><\/p>

4.- Total price and Pricing Policy.<\/span><\/u><\/b><\/p>

Before pressing\u00a0\u201cStart rental\u201d<\/span><\/b>, the App displays the\u00a0total applicable price (VAT included)<\/span><\/b>\u00a0<\/span>and a contractual summary, including:\u00a0(i)<\/span><\/b>\u00a0price per km,\u00a0(ii)<\/span><\/b>\u00a0<\/span>deposit or pre\u2011authorisation (where applicable), and\u00a0(iii)<\/span><\/b>\u00a0<\/span>any other conditions applicable to the specific vehicle.<\/span><\/p>

Estimated cost is for guidance only and does not replace the total price.
The Pricing Policy, which forms part of the contract, includes fixed amounts or maximum limits.<\/span><\/p>

\u00a0<\/span><\/p>

5.- Pre\u2011authorisations and deposits.<\/span><\/u><\/b><\/p>

Pre\u2011authorisation<\/span><\/b>:<\/span>\u00a0temporary hold visibly shown before starting the rental.
If the User\u2019s guppy balance is equal to or higher than the required amount, no hold is applied.
After the rental ends, the hold is released unless there are unpaid amounts. It may remain active for 15 minutes in case the User starts a new rental within that period.<\/span><\/p>

Deposit:<\/span><\/b>\u00a0specific hold (visible amount) for certain vehicles; maximum duration: seven days.
If another deposit\u2011required rental is initiated within that period, the deposit is either maintained or renewed (with prior notice), depending on the remaining duration.<\/span><\/p>

If there is insufficient balance to apply the required hold, the User cannot start rentals requiring a deposit\/pre\u2011authorisation.<\/span><\/p>

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6.- Formation, commencement and termination of the contract.<\/span><\/u><\/b><\/p>

Reservation\u00a0does not<\/span><\/b>\u00a0<\/span>constitute conclusion of the contract.<\/span><\/p>

The contract is concluded when the User presses\u00a0\u201cStart rental\u201d<\/span><\/b>\u00a0<\/span>and confirms on the next screen after viewing the contractual summary.<\/span><\/p>

The rental ends when the User presses\u00a0\u201cEnd rental\u201d<\/span><\/b>, confirms on the App, and the vehicle is locked.<\/span><\/p>

\u00a0<\/span><\/p>

7.- Duration and billing.<\/span><\/u><\/b><\/p>

If a daily maximum applies and the rental exceeds 24 hours, the daily maximum is charged with 24\u2011hour billing cycles (no interest or fees for split charges).<\/span><\/p>

\u00a0<\/span><\/p>

8.- Operating zones, parking and return.<\/span><\/u><\/b><\/p>

The guppy Zone (as shown on the map in the App) is indicative only and does not replace official traffic signage. Certain areas within it may be prohibited (pavements, vados, loading\/unloading zones, beaches, etc.).<\/span><\/p>

Some vehicles may only be returned at guppy Points (this is shown before starting the rental).<\/span><\/p>

Users are responsible for fines\/tows for illegal parking, even if the sanction is issued after the rental has ended<\/span><\/p>

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9.- Penalties and fixed\u2011rate surcharges.<\/span><\/u><\/b><\/p>

Only the items defined in the Pricing Policy apply, each with a fixed amount or maximum limit, and subject to notification when relevant (e.g., extra cleaning, towing, out\u2011of\u2011zone return, third\u2011party driving, prolonged unused stand\u2011by, etc.).<\/span><\/p>

guppy may charge real and justified damages arising from the User\u2019s breach, without exempting itself from its own liability.<\/span><\/p>

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10.- Right of withdrawal.<\/span><\/u><\/b><\/p>

Rentals:<\/span><\/b>\u00a0<\/span>no right of withdrawal once the rental has begun (Art. 103.a of the Spanish Consumer Act \u2013 full performance of service).<\/span><\/p>

Vouchers\/balance:<\/span><\/b>\u00a0<\/span>the User may withdraw within 14 calendar days from purchase if the voucher\/balance has not been used, even partially. Withdrawal reverses associated effects (e.g., the extension of balance expiry).<\/span><\/p>

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11.- Payments and subsequent charges.<\/span><\/u><\/b><\/p>

Automatic charge upon completion of the rental.<\/span><\/p>

If charging is not possible, pending amounts (item, amount and evidence) are notified before enforcement, except where allocation to an existing pre\u2011authorisation\/deposit applies.<\/span><\/p>

Interest\/management fees: only those proportional and previously disclosed in the Pricing Policy (subject to legal limits).<\/span><\/p>

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12.- Insurance and liability.<\/span><\/u><\/b><\/p>

Vehicles have valid\u00a0third\u2011party liability insurance<\/span><\/b>.<\/span><\/p>

Coverage is lost if: unauthorised third\u2011party driving, alcohol\/drug use, or unlawful use.
guppy is liable for wilful misconduct or negligence, vehicle defects, maintenance issues, and App failures attributable to the company.<\/span><\/p>

Compensation, where appropriate, may take the form of guppy balance or proportional adjustments\/refunds.<\/span><\/p>

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13.- Customer service and claims.<\/span><\/u><\/b><\/p>

24\/7 support:\u00a0+34 649 210 756<\/span><\/b><\/span><\/p>

Claims:\u00a0<\/span>legal@guppy.es<\/b><\/a>\u00a0<\/b>or via official Complaint Forms (request at\u00a0<\/span>legal@guppy.es<\/span><\/a>).<\/span><\/p>

European ODR Platform (for online purchases):\u00a0<\/span>https:\/\/ec.europa.eu\/consumers\/odr\/<\/span><\/a><\/p>

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14.- Data protection.<\/span><\/u><\/b><\/p>

Controller and contact channels: see the\u00a0Privacy Policy<\/b>.<\/span><\/p>

Purposes: user onboarding and identity verification, service provision, security, billing and customer support.<\/span><\/p>

Biometric data: explicit consent required; manual alternative available.<\/span><\/p>

Rights: access, rectification, erasure, objection, restriction and portability.<\/span><\/p>

\u00a0<\/span><\/p>

15.- Language, governing law and jurisdiction.<\/span><\/u><\/b><\/p>

Contract language: Spanish (and any additional languages provided in the App).<\/span><\/p>

Applicable law: Spanish law.<\/span><\/p>

Consumers: courts of their place of residence.<\/span><\/p>

Businesses\/professionals: courts of Gij\u00f3n (Asturias), unless mandatory rules provide otherwise..<\/span><\/p>

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16.- Durable medium and copy of the contract.<\/span><\/u><\/b><\/p>

The User may download\/save the contract (PDF or equivalent) from the App\/ personal area and website.
A copy may also be sent by email upon request.<\/span><\/p>

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17.- Errors and technical steps prior to contracting.<\/span><\/u><\/b><\/p>

Before confirming, the App displays: procedural steps, contractual summary, prices\/surcharges, tools to correct errors, and the confirmation button.<\/span><\/p>

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18.- Versioning, validity and amendments.<\/span><\/u><\/b><\/p>

Version \/ date:\u00a0[v.09 \u2014 In force as of 22\/01\/2026]<\/span><\/b>.<\/span><\/span><\/p>

Changes only for objective reasons (legal, security, technical improvements, etc.) and without retroactive effect.<\/span><\/p>

Changes affecting essential elements require renewed acceptance.<\/span><\/p>

\u00a0<\/span><\/p><\/td><\/tr><\/tbody><\/table>

\u00a0<\/b><\/p>

I.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/u>DEFINITIONS AND OTHER RELEVANT MATTERS<\/span><\/p>

\u201cApplication\/App\u201d<\/span><\/p>

Digital platform owned by guppy, mandatory for the contracting, management and termination of mobility services. The App is the exclusive channel for:\u00a0(i)<\/span><\/b>\u00a0<\/span>User registration;\u00a0(ii)<\/span><\/b>\u00a0<\/span>acceptance of these Terms and Conditions;\u00a0(iii)<\/span><\/b>\u00a0<\/span>reservation and rental of Vehicles; and\u00a0(iv)<\/span><\/b>\u00a0<\/span>any operational communication necessary for the provision of the service. The App requires a compatible device and internet connection, whose technical requirements are specified in the corresponding section. Any supplementary information published on the website (including FAQs) is for informational purposes only, and these Terms and Conditions shall always prevail.<\/span><\/p>

\u201cPassword\u201d<\/span><\/p>

Personal, confidential and non\u2011transferable code created by the User to access the App and their Profile. The User is responsible for safeguarding it and preventing access by third parties. guppy will never request the Password by telephone, email or through unsecured channels.<\/span><\/p>

\u201cIndividual Driverless Rental Agreement\u201d<\/span><\/p>

Independent contract executed by the User with guppy each time a rental is initiated, including the specific conditions applicable to the selected vehicle, which are shown in advance in the App. The contract is formalised electronically in accordance with the regulations applicable to digital contracting.<\/span><\/p>

\u201cPricing Policy\u201d<\/span><\/p>

Contractual document setting out the prices, fees, surcharges and penalties applicable to the Service. It forms an integral part of these Terms and Conditions. Before each rental, the App shall display the total applicable price, which must be expressly validated by the User.<\/span><\/p>

\u201cService\u201d<\/span><\/p>

Set of mobility services provided by guppy, including:\u00a0(i)<\/span><\/b>\u00a0<\/span>vehicle reservation;\u00a0(ii)<\/span><\/b>\u00a0<\/span>driverless rental by kilometres;\u00a0(iii)<\/span><\/b>\u00a0access to availability information in the App; and\u00a0(iv)<\/span><\/b>\u00a0<\/span>user support.
Any additional service will be communicated and must be accepted in advance by the User.<\/span><\/p>

\u201cUser Support Service\u201d<\/span><\/p>

Means the telephone or online support service made available to Users by guppy at any given time.<\/span><\/p>

\u201cWebsite\u201d<\/span><\/p>

Refers to guppy\u2019s website, accessible at\u00a0<\/span>www.guppy.es<\/b><\/a><\/b><\/p>

\u201cTerms and Conditions\u201d<\/span><\/p>

Means this document and any amendments made to it from time to time. They constitute the contract entered into by the parties and incorporate the Pricing Policy as well as the remaining Policies displayed on guppy\u2019s website, all of which are binding on the user. It is important that the User reads and understands these Terms and Conditions before using our service. If the User expressly accepts them without having raised any objection at\u00a0<\/span>legal@guppy.es<\/b><\/a>\u00a0<\/b>, and subsequently breaches any of their provisions, the User will be liable for such breach and guppy shall not be responsible for the consequences arising therefrom. As a consequence of the User\u2019s breach of obligations, guppy may suspend the service or impose any applicable surcharge or penalty. Likewise, if guppy is required to respond in the first instance for a breach attributable to the User, it may subsequently pass on to the User the consequences of such contractual breach.<\/span><\/p>

The service is contracted entirely at a distance, through electronic means, and is therefore subject to applicable consumer protection regulations, rules on distance contracting and e\u2011commerce, as well as the general terms accepted by the user at the time of contracting and any other applicable legal provisions.<\/span><\/p>

\u201cUser\u201d<\/span><\/p>

Natural person aged 18 or over, with legal capacity to contract and who has created and validated a Profile in the App. There are User categories with specific conditions (corporate users, users linked to Public Administrations or procurement processes), whose particular terms are set out in the relevant agreements and in these Terms.<\/span><\/p>

\u201cUser Profile\u201d<\/span><\/p>

Digital identity created in the App, personal and non\u2011transferable. The User is responsible for maintaining the security of their device and access credentials, except in cases where a technical failure is attributable to guppy.<\/span><\/p>

\u201cVehicles\u201d<\/span><\/p>

Electric vehicles owned by guppy or by group companies providing the service. guppy guarantees their maintenance, compliance with applicable regulations and the existence of valid compulsory third\u2011party liability insurance.<\/span><\/p>

\u201cService Area\u201d<\/span><\/p>

Territory within the Kingdom of Spain, Iberian Peninsula, in which the Vehicles may circulate. The delimitation shown in the App is indicative and does not replace applicable traffic signage. Certain areas within the Service Area may be subject to stop or parking prohibitions under municipal regulations, which the User is responsible for observing.<\/span><\/p>

\u201cguppy Zone\u201d<\/span><\/p>

Operational area in which, in principle, rentals may be started or ended. This does not exempt the User from complying with applicable traffic and parking regulations, any breach of which shall be the User\u2019s responsibility.<\/span><\/p>

\u201cguppy Points\u201d<\/span><\/p>

Exclusive parking spaces enabled by guppy for the collection and termination of rentals. The App will display, at all times, which Points are operational and which vehicles must mandatorily be returned there.<\/span><\/p>

\u00a0<\/span><\/b><\/p>

Whenever the User interacts with the App and selects the \u201cStart rental\u201d button, the User enters into a new Rental Agreement for that specific rental and vehicle, based on these Terms and Conditions and the remaining Policies governing the service, which are permanently available on www.guppy.es.<\/span><\/b><\/p>

Complaint forms are available to Users for submitting any complaint, suggestion or grievance to guppy. Such forms may be requested by email at\u00a0<\/span><\/b>legal@guppy.es<\/b><\/a>\u00a0.<\/span><\/span><\/b><\/p>

\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

II.\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/u>INTRODUCTION TO THE TERMS AND CONDITIONS AND RIGHT OF ADMISSION<\/span><\/p>

introduction and nature of the contract<\/span><\/u><\/p>

guppy offers Users a mobility service through the driverless rental of Vehicles available in the App and within the Service Area. The contract between guppy and the User is a distance contract and, where the User qualifies as a consumer, is subject to the applicable consumer protection regulations.<\/span><\/p>

In the event of any discrepancy between the information contained on the website and these Terms and Conditions, the provisions of this document shall prevail.<\/span><\/p>

The Vehicles are owned by guppy or by group companies collaborating in the provision of the service, without this affecting the User\u2019s rights and obligations or guppy\u2019s liability towards the User.<\/span><\/p>

The service is contracted entirely at a distance through electronic means and is therefore governed by the applicable regulations on consumer protection, distance contracting and e\u2011commerce, as well as the general terms accepted by the User at the time of contracting and any other applicable legal provisions.<\/span><\/p>

Before formalising the contract, guppy provides the User, clearly and accessibly in the App, with the information required under consumer regulations: the main characteristics of the service, the trader\u2019s identity and contact details, full pricing, possible surcharges, contract duration, applicable withdrawal rights, technical means for correcting errors and any other relevant condition.<\/span><\/p>

\u00a0<\/span><\/p>

acceptance of the terms and conditions<\/span><\/u><\/p>

To register and use the Services, the User must expressly accept these Terms and Conditions through an affirmative action in the App (\u201cI accept the Terms and Conditions\u201d). The User may download and retain this document on a durable medium at any time.<\/span><\/p>

Acceptance implies agreement with all rules and policies applicable to the Service, including the Pricing Policy, the Privacy Policy and the End\u2011User Licence Agreement (EULA), always in their current versions.<\/span><\/p>

Any material modification will be communicated to the User with reasonable advance notice via the App or by email, and express acceptance will be required whenever the change affects essential contractual elements.<\/span><\/p>

\u00a0<\/span><\/p>

relationship between the terms and conditions and the rental agreement<\/span><\/u><\/p>

Each rental constitutes an independent contract automatically incorporating:\u00a0(i)<\/span><\/b>\u00a0<\/span>these Terms and Conditions;\u00a0(ii)<\/span><\/b>\u00a0<\/span>the Pricing Policy;\u00a0(iii)<\/span><\/b>\u00a0<\/span>the specific conditions displayed in the App before starting the rental (price per kilometre, deposit, return requirements, minimum range, etc.); and\u00a0(iv)<\/span><\/b>\u00a0<\/span>the applicable conditions of the current insurance policy.<\/span><\/p>

Before starting each rental, the App will display a contractual summary which the User must expressly confirm.<\/span><\/p>

\u00a0<\/span><\/p>

amendments to the terms and conditions and the pricing policy<\/span><\/u><\/p>

guppy may amend these Terms and Conditions and the Pricing Policy when objective reasons exist, such as regulatory changes, technical improvements to the Service, App functionality updates or operational needs.<\/span><\/p>

Amendments will not have retroactive effect and will be communicated to the User with reasonable advance notice via the App or email. Where the modification affects essential contractual elements, express acceptance by the User will be required. If the User does not accept the new conditions, they may request cancellation of their account without penalty.<\/span><\/p>

\u00a0<\/span><\/p>

user\u2019s right to object<\/span><\/u><\/p>

If the User disagrees with any contractual condition, they may communicate their objection via email to\u00a0<\/span>legal@guppy.es<\/b><\/a>\u00a0<\/b>guppy will review the request and provide, where appropriate, a solution or clarification.<\/span><\/p>

If the objection relates to a recent contractual modification, the User may either accept the new conditions or request deactivation without penalty.<\/span><\/p>

\u00a0<\/span><\/p>

consequences of the user\u2019s breach<\/span><\/u><\/p>

A breach by the User of the obligations set out in these Terms and Conditions may result in suspension or limitation of the Service, as well as application of the surcharges set out in the Pricing Policy.<\/span><\/p>

guppy may charge the User for damages and expenses directly arising from such breach, provided they are real, proportionate and duly evidenced, without this entailing any exoneration of guppy where damage results from technical failures, vehicle defects or incidents attributable to the company.<\/span><\/p>

\u00a0<\/span><\/p>

scope and contractual documents<\/span><\/u><\/p>

These Terms and Conditions govern all legal relationships between guppy and the User relating to the Service. Each rental constitutes an Individual Rental Agreement incorporating, in the following order of precedence:\u00a0(a)<\/span><\/b>\u00a0<\/span>the Specific Conditions displayed in the App before starting the rental (price\/km, deposit or pre\u2011authorisation, minimum range and any spatial or return limitations);\u00a0(b)<\/span><\/b>\u00a0<\/span>the Pricing Policy;\u00a0(c)<\/span><\/b>\u00a0<\/span>these Terms and Conditions; and\u00a0(d)<\/span><\/b>\u00a0<\/span>where applicable, the conditions of the current insurance policy.<\/span><\/p>

In the event of a discrepancy, the Specific Conditions shall prevail over the Pricing Policy and, in turn, the Pricing Policy shall prevail over these Terms and Conditions.<\/span><\/p>

The Service mainly comprises:\u00a0(i)<\/span><\/b>\u00a0<\/span>User registration and document verification, and\u00a0(ii)<\/span><\/b>\u00a0<\/span>execution of Individual Rental Agreements through the App.<\/span><\/p>

\u00a0<\/span><\/p>

prices, taxes and pre-contractual breakdown<\/span><\/u><\/p>

Before starting each rental, the App will clearly display the total applicable price including VAT, including:\u00a0(i)<\/span><\/b>\u00a0<\/span>the price per kilometre or selected modality,\u00a0(ii)<\/span><\/b>\u00a0<\/span>any required deposit or pre\u2011authorisation and the amount,\u00a0(iii)<\/span><\/b>\u00a0<\/span>special tariffs (e.g., stand\u2011by), and\u00a0(iv)<\/span><\/b>\u00a0surcharges or penalties as set out in the Pricing Policy (extra cleaning, towing, out\u2011of\u2011zone return, etc.).<\/span><\/p>

Surcharges and tariffs will not apply retroactively and will only be charged if expressly displayed and accepted by the User before starting the rental.<\/span><\/p>

The App may also display an estimated cost, which is purely indicative and does not replace the total applicable price or the specific conditions of the vehicle.<\/span><\/p>

The User guarantees that the linked payment method allows charging of the amounts due. In case of non\u2011payment, guppy may charge\u00a0(i)<\/span><\/b>\u00a0<\/span>documented, proportionate management expenses, and\u00a0(ii)<\/span><\/b>\u00a0<\/span>late\u2011payment interest not exceeding the legal rate plus X percentage points (as per the Pricing Policy), to the extent permitted by law. No charges not previously disclosed and accepted will apply.<\/span><\/p>

See the detailed clause on Prices for further information.<\/span><\/p>

\u00a0<\/span><\/p>

formation of the contract by electronic means<\/span><\/u><\/p>

Reservation does not constitute conclusion of the rental contract. The Individual Rental Agreement is formed when the User presses\u00a0\u201cStart rental\u201d<\/span><\/b>\u00a0<\/span>and confirms on the next screen their intention to contract, after viewing the contractual summary (total price with VAT, modality, deposit\/pre\u2011authorisation, minimum range\/limitations, return conditions and applicable surcharges).<\/span><\/p>

Before concluding the contract, the App informs the User of the procedural steps and the technical means available to identify and correct errors. After confirmation, the User may download or retain the contract on a durable medium.<\/span><\/p>

The contract is concluded at a distance and is governed by the TRLGDCU and the LSSI\u2011CE, without prejudice to applicable civil law.<\/span><\/p>

\u00a0<\/span><\/p>

right of admission<\/span><\/u><\/p>

guppy may refuse registration or disable a User\u2019s account only when objective grounds exist relating to road safety, the protection of third parties, or the proper functioning of the Service.<\/span><\/p>

Such grounds include:\u00a0(i)<\/span><\/b>\u00a0<\/span>failure to meet the minimum age or documentation requirements;\u00a0(ii)<\/span><\/b>\u00a0<\/span>fraudulent use or attempted document falsification;\u00a0(iii)<\/span><\/b>\u00a0<\/span>driving under the influence of alcohol or drugs;\u00a0(iv)<\/span><\/b>\u00a0<\/span>violent behaviour or conduct endangering others;\u00a0(v)<\/span><\/b>\u00a0serious and repeated misuse of the Service.<\/span><\/p>

The decision will be reasoned and proportionate and will be notified to the User together with the channels available for filing objections or complaints.<\/span><\/p>

\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

III.\u00a0<\/span><\/span><\/u>user profile and app usage levels<\/span><\/p>

Downloading the App alone does not imply the conclusion of any rental agreement. The following levels of contractual engagement arise from use of the App and the Service:<\/span><\/p>

First level \u2013 App download (no contract)\u00a0<\/span><\/b>Downloading and initial browsing of the App does not constitute contracting or create any obligation for the User. The functionalities available without registration are limited and may vary for technical or operational reasons, without affecting the User\u2019s consumer rights.<\/span><\/p>

Second level \u2013 Creation of a User account and acceptance of the Terms and Conditions\u00a0<\/span><\/b>To register and use the Services, the User must:\u00a0(i)<\/span><\/b>\u00a0<\/span>expressly accept these Terms and Conditions through an affirmative action in the App; and\u00a0(ii)\u00a0<\/span><\/b>provide the information required for identity verification.\u00a0Identity verification:<\/span><\/b>\u00a0<\/span>As a general rule, images of valid identification documents will be required. The use of biometric data (e.g., liveness video selfie) is used solely for identity verification, subject to separate explicit consent, and accompanied by information on purpose, legal basis, minimum retention period and security measures. If the User does not grant such consent, guppy will offer a manual verification alternative with equivalent security guarantees.\u00a0Valid documentation:<\/span><\/b>\u00a0<\/span>For legal certainty and evidentiary reasons, valid physical documents are required. Purely digital credentials do not replace the physical document unless mandatory legislation provides otherwise.\u00a0<\/span><\/b>The User may download these Terms and Conditions on a durable medium at any time.<\/span><\/p>

Third level \u2013 Registration confirmation\u00a0<\/span><\/b>Activation of the User Profile requires prior and express validation by guppy. In case of refusal, guppy will notify the User in a reasoned and proportionate manner, indicating the rectification process and available complaint channels.\u00a0<\/span><\/b>Vehicle Reservation does not constitute conclusion of the rental contract. The contract is concluded when the User presses\u00a0\u201cStart rental\u201d<\/span><\/b>\u00a0<\/span>and confirms on the next screen after viewing the contractual summary (total price with VAT, modality, deposit\/pre\u2011authorisation, return conditions and applicable surcharges).<\/span><\/p>

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contracting requirements<\/span><\/u><\/p>

To enter into a Rental Agreement, the User must:\u00a0(a)<\/span><\/b>\u00a0<\/span>have completed registration and document validation;\u00a0(b)<\/span><\/b>\u00a0<\/span>maintain a valid driving licence and payment method;\u00a0(c)<\/span><\/b>\u00a0<\/span>maintain an active User Profile.<\/span><\/p>

If the driving entitlement document loses validity, guppy may temporarily block the profile with reasonable prior notice, reactivating it immediately once valid documentation is provided.<\/span><\/p>

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corporate accounts<\/span><\/u><\/p>

When a User accesses the Service under a Corporate Account:\u00a0(i)<\/span><\/b>\u00a0<\/span>the User accepts these Terms and Conditions; and\u00a0(ii)<\/span><\/b>\u00a0<\/span>consents to the transfer to the Corporate Account of the information strictly necessary concerning their use of the Service.<\/span><\/p>

The Corporate Account shall be subsidiarily responsible for amounts generated by authorised users, upon formal request and after 30 calendar days have elapsed without payment by the User, provided the charges are justified and documented. This regime is without prejudice to any specific conditions agreed with the Corporate Account.<\/span><\/p>

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service for public administrations<\/span><\/u><\/p>

In services contracted by Public Administrations (e.g., Gij\u00f3n City Council), user registrations and deregistrations are performed by the public entity itself pursuant to the administrative contract. guppy and the public entity shall determine in writing their respective roles (controller\/processor or joint controllers), as well as the legal basis for processing, data flows and security measures, in accordance with the Privacy Policy.<\/span><\/p>

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prohibition of use by third parties (assignment\/impersonation)<\/span><\/u><\/p>

The Profile and contract are personal and non\u2011transferable. Allowing third parties to drive or impersonating another person is prohibited. Breach may result in loss of insurance coverage and application of surcharges set out in the Pricing Policy, without prejudice to compensation for actual damages caused.<\/span><\/p>

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IV.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/u>user registration procedure and creation of the user profile<\/span><\/p>

The User registration procedure includes providing the identification documentation required under these Terms and Conditions so that guppy may verify, in accordance with applicable regulations, whether the User is duly authorised to drive our Vehicles. If the verification is satisfactory, the User will be allowed to enter into the Rental Agreement and use and operate our Vehicles.<\/span><\/p>

Furthermore, the User must be aware that circulation with the Vehicles will only be possible if:<\/span><\/p>

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span>i.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/b>The User is at least 18 years old and holds a valid and current driving licence<\/span><\/b>, in accordance with the legislation in force in the Kingdom of Spain.<\/span><\/p>

Licences admitted and valid for driving are those listed in Article 21.1 of Royal Decree 818\/2009, of 8 May, approving the General Drivers\u2019 Regulations, which may be consulted online.<\/span><\/p>

The validity of licences is subject to the following conditions:\u00a0(i)<\/span><\/b>\u00a0<\/span>they must be valid and unexpired;\u00a0(ii)<\/span><\/b>\u00a0<\/span>the holder must meet the age requirements in Spain for obtaining an equivalent Spanish licence;\u00a0(iii)<\/span><\/b>\u00a0<\/span>no more than six months may have elapsed since the holder acquired normal residence in Spain, duly evidenced. If normal residence in Spain is not evidenced, licences will only remain valid for driving within six months from entry into Spain in a regular situation.<\/span><\/p>

Once six months have elapsed since acquisition of normal residence in Spain without the User evidencing an equivalent Spanish licence or an international driving permit, the Profile may be preventively blocked, with prior notice and an opportunity to remedy. If the User loses their licence or it is withdrawn or driving is prohibited, the right to drive the Vehicles shall cease immediately and the User must notify guppy without delay. The Profile may be blocked until new authorisation is evidenced. Reactivation will be immediate once documentation is verified.<\/span><\/p>

For foreign Users, a valid and current NIE\/Passport or residence card must be provided, together with a declaration of the duration of lawful residence in Spain, in accordance with the requirements above. The User must also meet the conditions set by the DGT, which may be verified through the official channels.<\/span><\/p>

In all cases, guppy reserves the right to request a valid and current international driving permit or, where appropriate, to refuse activation if the User cannot evidence the above circumstances.<\/span><\/p>

Guppy reserves the right to require stricter conditions regarding the duration of the driving licence for certain types of vehicles.<\/span><\/p>

\u00a0\u00a0\u00a0\u00a0\u00a0<\/span>ii.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/b>The User must carry the original authorising documentation at all times and maintain an active Profile.<\/span><\/b>\u00a0<\/span>guppy will retain sufficient technical records to evidence essential operations (reservations, rental starts and rental terminations) in accordance with applicable regulations.<\/span><\/p>

Validation of the identification data provided by the User during the registration process will determine the User\u2019s ability to use the Services. Providing such documents is an indispensable requirement for initiating the technological processes incorporated into the App, which enable guppy to review the documentation required for the User to enter into the Rental Agreement in accordance with these Terms and Conditions.<\/span><\/p>

The User is warned that any conduct aimed at falsifying the required documentation shall automatically constitute a breach of these Terms and Conditions and may, depending on the circumstances, constitute a criminal offence under Organic Law 10\/1995, of 23 November, of the Spanish Criminal Code. Any falsification or manipulation of documentation may be reported to the competent authorities. guppy will retain and, where appropriate, submit the electronic evidence obtained during verification processes.<\/span><\/p>

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registration procedure<\/span><\/u><\/p>

Identity verification may include: (i) capturing images of valid documents; and
(ii) a liveness test via video\u2011selfie.<\/span><\/p>

Processing of biometric data will be carried out solely with explicit consent, strictly for the purpose of identity verification and fraud prevention, and will be retained only for the minimum period necessary with reinforced security measures. guppy will conduct a Data Protection Impact Assessment and will execute the corresponding data processing agreements with involved service providers.<\/span><\/p>

A User who does not grant such consent will have access to an alternative verification method ensuring equivalent levels of security.<\/span><\/p>

Once express confirmation has been received from guppy, the User may use their User Profile and the App indefinitely. In all cases, the document authorising the User to drive the Vehicles and the payment card provided and accepted must remain valid in order to enter into a Rental Agreement.<\/span><\/p>

Notwithstanding the above, guppy expressly reserves the right to require any User to appear at its offices for identity verification and confirmation of driving entitlement. If the User fails to comply with this requirement, guppy may disable the User Profile until compliance. If the User does not meet the validity requirements of the documents authorising them to drive, guppy may, at its sole discretion, permanently disable the User Profile, thereby ending any contractual relationship in force at that time.<\/span><\/p>

If the User loses their driving licence or if it is withdrawn or driving is prohibited for any reason in Spain, all rights to drive the Vehicles arising under these Terms and Conditions shall cease immediately. Likewise, Users must inform guppy without delay of any suspension or limitation of their right to drive, the effectiveness of any prohibition or the temporary withdrawal or retention of their licence if they intend to use the Service.<\/span><\/p>

During the registration process, the User will create a Password to access their User Profile. The User has the essential obligation to safeguard their account, password and smartphone, as these are considered personal and non\u2011transferable, and must prevent any third\u2011party access. guppy will never request the Password by telephone, SMS or email. The User is advised to activate available authentication and security mechanisms on the device and within the App. Any suspicion of unauthorised access must be reported immediately. Users are advised to create a strong Password, including letters, numbers and symbols, not associated with dates, names or personal events.<\/span><\/p>

The registration procedure and personal data processing have specific features in certain cases, such as use by staff of the City Council of Gij\u00f3n in the exercise of their duties, as well as for other procurements with Public Administrations, Autonomous Bodies or other public entities. In such cases, the applicable administrative contract and any specific provisions agreed between guppy and the relevant entity shall apply. Likewise, Users linked to a specific company shall be governed by the agreement executed between such company and guppy.<\/span><\/p>

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V.\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/u>guppy application or app<\/span><\/p>

The App is the only means available to use the services offered by guppy. For this purpose, it is an essential requirement for the User to have a smartphone compatible with the App\u2019s technical specifications. guppy does not guarantee compatibility of the App with all smartphones available on the market. Mobile data transmission costs with mobile or internet service providers enabling User interaction with the App shall be borne exclusively by the User.<\/span><\/p>

Copying, reverse engineering or manipulation of the App is prohibited except to the extent permitted by law. Serious breaches may lead to suspension or termination of the contract, on a reasoned and proportionate basis, and to the recovery of the actual damages caused and the charges established in the Pricing Policy, without prejudice to any legal action that may apply.<\/span><\/p>

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VI.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/u>vehicle reservation: standard reservation and advance reservation<\/span><\/p>

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STANDARD RESERVATION.<\/span><\/u><\/p>

Only Users with a User Profile whose review and verification process has been successfully completed will be able to enter into a Rental Agreement. Only those Vehicles that have not previously been reserved by another User and that appear as available in the Application may be reserved by the User for use.<\/span><\/p><\/div>

The exclusive reservation of a vehicle by a user<\/span> does not imply the execution of any rental agreement<\/span>. The reservation period prior to the start of the rental may be extended or reduced by guppy depending on the vehicle in question; therefore, before reserving a vehicle, the actual reservation period applicable to that vehicle must be checked in the application. guppy may reject any Reservation if the selected Vehicle is not available to fulfil that request. guppy states that, due to the unavoidable inaccuracies inherent in the GPS positioning technology incorporated into the Vehicles, the location shown to the User through the Application may differ from the actual location; in such case, guppy assumes no liability of any kind.<\/span><\/p><\/div>

By making the Vehicle Reservation through the User’s interaction with the “Reserve” button in the Application, the User <\/span>is expressly subject to both the Terms and Conditions and guppy’s Pricing Policy<\/span> applicable to Vehicle Rental at the specific time at which the reservation is made.<\/span><\/p><\/div>

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ADVANCE RESERVATION.<\/span><\/u><\/p><\/div>

Through the website <\/span>www.guppy.es<\/span> (hereinafter, the “<\/span>Platform<\/span>“), the user may make advance reservations for the vehicles that, at any given time, are available and visible on it.<\/span><\/p><\/div>